Password Policy & Management
Protect Your Password!
Always protect your Puget Sound username and password so no one else can use it to access your information or jeopardize the university’s resources.
Remember, Technology Services will NEVER ask you to provide your password by email!
Puget Sound passwords must:
- Be 12 to 256 characters in length
- Contain an uppercase letter (A-Z), a lowercase letter (a-z), and a symbol (e.g. +#!%:^)
- Not contain any part of your name or username
- Be different than your past ten Puget Sound passwords
Passwords are valid for 8 months. You will be notified 14 days before your password expires.
Selecting a strong password is an important aspect in securing your account and protecting University of Puget Sound information. Generally, longer passwords are stronger; therefore, Technology Services encourages the use of passphrases containing multiple, random words or a sentence-like series of words.
The password you select for your Puget Sound account should be unique and not utilized elsewhere. A strong password should be easy for you to remember but difficult for others to guess or crack.
Avoid selecting a weak password that has any of the following characteristics:
- The password is used for other accounts and services such as personal email, online banking, subscription services, social media, etc.
- The password contains personal information such as birthdates, addresses, phone numbers, or names of family members, pets, and friends.
- The password is a single word found in a dictionary (English or foreign). This includes any derivation where the word is spelled backward, preceded by, or followed by a single number or symbol (e.g. Password!, 1drowssaP).
- The password consists primarily of words connected with Puget Sound culture (e.g. Loggers, Grizz, Puget Sound, To The Heights), locale (e.g. Tacoma), academic schedule (e.g. Spring2021), or building names (e.g. Wheelock).
- The password contains repeated number patterns (e.g. aaabbb, qwerty, zyxwvuts, 123321).
- The password is on a list of commonly-used passwords or on a list of passwords obtained from data breaches.
Guidance for Password Security
- Never share your password with anyone.
- Never enter your password on websites you do not recognize, submit a password via online forms or questionnaires, or insert your password into email messages.
- Avoid writing down your password and/or leaving it in an easily accessible location physically or electronically.
- Do not use the “Remember Password” feature of applications such as web browsers. A secure password manager may be utilized if you must store login information.
- If you suspect your password may have been compromised, immediately change your password and contact the Service Desk for assistance in remediating the incident.
Guidance for Shared Accounts or Service Accounts
- When an employee or student employee leaves the university or changes positions, change any shared passwords as soon as possible.
- Always change any default password associated with accounts or hardware devices.
- Consider using a secure password manager to store shared login information.
Change Puget Sound Password
- From the Okta dashboard, click your name in the upper-right corner then click Settings. If you are not signed in yet, please sign in first to login.pugetsound.edu.
- If you have been signed in to Okta for more than 15 minutes, click Edit Profile in the upper right. You will be prompted to re-enter your credentials as a security measure.
- Scroll down to the section to Change Password. The password requirements will be listed. Remember to create a unique password for your Puget Sound account!
- Type in your current password in the Current password field. Type in your new password into both the New password and Confirm new password fields then click Change Password.
- You should receive an email confirmation that your password has been successfully changed!
- If you are using a university-owned Windows computer on campus, please log off the computer immediately after changing your password, and then log back in using your new password.
- If you are using a university-owned Windows computer off campus, please connect to the VPN, lock the computer (Windows key and letter L key), and log back in with your new password.
- If you have your Puget Sound email account added to a smartphone, tablet, or a personal computer, please make sure to update the password there immediately after changing your password.
- Go to https://webmail.pugetsound.edu.
- Login using your current username and password.
- Click the gear icon then click Change password.
- Enter your current password in the Current password field.
- Create a new password meeting the password requirements and enter it in both the New password and Confirm new password fields.
- Click Save.
Important note: if you did not set up a secondary email address or a recovery phone number in Okta, please call the Service Desk at 253-879-8585.
- Open a web browser and go to login.pugetsound.edu.
- Click Need help signing in? then click Forgot Password?
- Enter your Puget Sound username. You may select either option depending on what recovery options you configured with your account.
- If you choose Reset via SMS, you should receive a text message with a 6-digit code. Enter the code on the next screen then click Verify.
- If you choose Reset via Email, you should receive an email with a link to set a new password. Click the Reset Password button in the email. Please note that the link is only valid for one hour.
- If you tried both options and did not receive an email or text message, please call the Service Desk at 253-879-8585 to assist you with your password.
- Type in the answer to your security question then click Reset Password. If you do not remember the answer to your security question, please call the Service Desk at 253-879-8585 for assistance.
- Select a new password meeting the requirements listed on the screen. Type in your new password in the New password and Repeat password fields.
- Click Reset Password. You should receive an email confirmation that your password has been successfully changed!
For assistance, contact the Service Desk at 253.879.8585 or email@example.com.