Service Announcements

Technology Services utilizes an Incident Communication Plan to facilitate timely communication regarding technology maintenance and service interruptions to Puget Sound Critical Services. As part of this plan, Technology Services posts announcements on this page and encourages Puget Sound community members to request to be added to the TS Communications distribution list.

 

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  • {PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Aug 14, 6 a.m.-6 p.m.
    August 9, 2022 10:20 AM

    This is an announcement from Technology Services (TS). Please see details below:

    Puget Sound Systems and Applications: Planned Maintenance

    Sunday, August 14, 2022 from 6 a.m.-6 p.m.

    SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

    Campus file servers

    Email and calendar

    Canvas

    pugetsound.edu

    myPugetSound.edu  

    PeopleSoft Human Resources

    PeopleSoft Financials

    PeopleSoft Campus Solutions

    vDESK

    Various Puget Sound systems and applications

    REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

    ADDITIONAL INFORMATION:

    ·       The university network, internet access and wireless will NOT be affected.

    ·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

    ·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

    For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

  • {login.pugetsound.edu} Intermittent Errors: July 28 @ 10:06 a.m. [RESOLVED]
    July 28, 2022 2:30 PM

    This is an announcement from Technology Services (TS). Please see the details below.

    Login.PugetSound.edu: Intermittent Errors [RESOLVED]

    10:30 a.m. July 28, 2022

    REASON FOR IMPACT: Technology Services is working with Okta, our identity provider, to understand why people have received intermittent errors when accessing applications in login.pugetsound.edu. If an error is received when accessing login.pugetsound.edu or when accessing a Puget Sound owned application, please try refreshing the page to resolve the issue. TS will provide an update once the intermittent issues have been resolved.

    ADDITIONAL INFORMATION:

    For support questions please contact the TS Service Desk via phone at 253-879-8585.

    Thank you,

     

     

    Lindsay Morris  |  Sr. Technical Program Manager

    UNIVERSITY OF PUGET SOUND

    Technology Services

    1500 N. Warner St. #1068

    Tacoma, WA 98416

    O: 253.879.2854

    M: 231.330.8502

    pugetsound.edu 

     

  • {login.pugetsound.edu} Intermittent Errors: July 28 @ 10:06 a.m.
    July 28, 2022 11:11 AM

    This is an announcement from Technology Services (TS). Please see the details below.

    Login.PugetSound.edu: Intermittent Errors

    10:30 a.m. July 28, 2022

    REASON FOR IMPACT: Technology Services is working with Okta, our identity provider, to understand why people have received intermittent errors when accessing applications in login.pugetsound.edu. If an error is received when accessing login.pugetsound.edu or when accessing a Puget Sound owned application, please try refreshing the page to resolve the issue. TS will provide an update once the intermittent issues have been resolved.

    ADDITIONAL INFORMATION:

    For support questions please contact the TS Service Desk via phone at 253-879-8585.

    Thank you,

     

     

    Lindsay Morris  |  Sr. Technical Program Manager

    UNIVERSITY OF PUGET SOUND

    Technology Services

    1500 N. Warner St. #1068

    Tacoma, WA 98416

    O: 253.879.2854

    M: 231.330.8502

    pugetsound.edu 

     

  • {Network, Wi-Fi, Phones} {Wheelock 2nd Floor} – Outage – July 26 @ 8:30 a.m. [Service Restored]
    July 26, 2022 9:39 AM

     

    This is an announcement from Technology Services (TS). Please see the details below.

    Wi-Fi & Security Cameras: Outage on 2nd Floor of Wheelock  [Service Restored]

    REASON FOR IMPACT: Technology’s Services is working to resolve an outage that is impacting devices being able to access the campus network on the 2nd Floor of Wheelock. TS will update when new information is available or when the issue is resolved.

    ADDITIONAL INFORMATION:

    • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

    For support questions please contact the TS Service Desk via phone at 253-879-8585.

     

     

    Respectfully,

     

    Cody Hand
    Network Manager
    UNIVERSITY OF PUGET SOUND
    Technology Services
    1500 N. Warner St. #1068
    Tacoma, WA 98416-1068
    T: 253.879.2873

    pugetsound.edu/ts

     

     

     

     

  • {Network, Wi-Fi, Phones} {Wheelock 2nd Floor} – Outage – July 26 @ 8:30 a.m.
    July 26, 2022 9:20 AM

    This is an announcement from Technology Services (TS). Please see the details below.

    Wi-Fi & Security Cameras: Outage on 2nd Floor of Wheelock

    8:30 a.m. July 26th

    REASON FOR IMPACT: Technology’s Services is working to resolve an outage that is impacting devices being able to access the campus network on the 2nd Floor of Wheelock. TS will update when new information is available or when the issue is resolved.

    ADDITIONAL INFORMATION:

    • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

    For support questions please contact the TS Service Desk via phone at 253-879-8585.

    Thank you,

     

     

    Lindsay Morris  |  Sr. Technical Program Manager

    UNIVERSITY OF PUGET SOUND

    Technology Services

    1500 N. Warner St. #1068

    Tacoma, WA 98416

    O: 253.879.2854

    M: 231.330.8502

    pugetsound.edu 

     

  • {myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 22 at 5 p.m. [COMPLETE]
    July 23, 2022 3:50 PM

    This is an announcement from Technology Services (TS). Please see the details below.

    Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions [COMPLETE]

    5 p.m. Friday July 22 to 8 p.m. Sunday July 24

    REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. Minor changes to the look and feel are noted under Additional Information. 

    ADDITIONAL INFORMATION:

    • First step if having issues accessing myPugetSound: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.
    • Navigation Changes: The menu in myPugetSound under the compass icon will now be sorted alphabetically. Find out more about this by watching a video on changes to myPugetSound navigation. 
    • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

    For support questions please contact the TS Service Desk via phone at 253-879-8585.

    Thank you,

     

    Lindsay Morris
    O: 253.879.2854
    M: 231.330.8502

     

    From: Lindsay M Morris <>
    Sent: Monday, July 18, 2022 4:06 PM
    To: TS Communications <tscommunications@pugetsound.edu&gt;
    Subject: {myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 22 at 5 p.m. – Sun July 24 at 8 p.m.

     

    This is an announcement from Technology Services (TS). Please see the details below.

    Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

    5 p.m. Friday July 22 to 8 p.m. Sunday July 24

    REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. Minor changes to the look and feel are noted under Additional Information. 

    ADDITIONAL INFORMATION:

    • First step if having issues accessing myPugetSound: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.
    • Navigation Changes: The menu in myPugetSound under the compass icon will now be sorted alphabetically. Find out more about this by watching a video on changes to myPugetSound navigation. 
    • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

    For support questions please contact the TS Service Desk via phone at 253-879-8585.

    Thank you,

     

    Lindsay Morris  |  Sr. Technical Program Manager

    UNIVERSITY OF PUGET SOUND

    Technology Services

    1500 N. Warner St. #1068

    Tacoma, WA 98416

    O: 253.879.2854

    M: 231.330.8502

    pugetsound.edu 

     

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